Your privacy is very important to us. Protecting your privacy and the confidentiality of your personal information is fundamental in striving to ensure all our customers experience a safe and secure environment with respect to the collection, use and disclosure of your personal information with Exhale Insurance. Any personal information you do provide is protected under the federal Personal Information Protection and Electronic Document Act (PIPEDA) or your home province’s Personal Information Protection Act (PIPA). Personal information collected is inaccessible to anyone who is unauthorized to use it and our systems are designed to prevent the loss, misuse, disclosure, alteration, or destruction of your personal information. Information collected will only be kept for as long as it is required; if we should require your personal information for any other reason other than originally consented to, you will be contacted directly with an explanation and the request of your consent for that purpose.
What is considered “personal information”?
Any information about an identifiable individual is considered “personal information”:
- Name, email and telephone numbers
- Address, building information or photographs/panoramas related to such
- Age, gender, family and marital status
- Employment information
- Previous insurance and claims history
- Medical and health information
- Driving history
- Banking information
- Identification numbers
- Credit information
Collecting and using your information
The information collected will be limited to the purpose intended and disclosed and used for that purpose only. We will not collect, use, disclose or use personal information for any other purpose without your consent.
Exhale will use, collect & disclose personal information for, but not limited to, the follow purposes:
- Meet our legal and regulatory obligations
- Meet our obligations to our third-party partners within the insurance industry
- Assist in providing customer service support with your questions or complaints
- To share information that may be of interest to you i.e. products, coverage, etc.
- Participation in a contest or promotion
- Responding to inquiries from our website
- Assessing, underwriting & rating coverage options
- Issuing policy transactions
- Evaluating, settling and paying insurance claims;
- Detecting and preventing fraud or other illegal activities;
- Analyzing trends and business results
Sharing of your information
We do not sell your personal information or solicit information for purposes not relating to your insurance policy. Your information may be released to a third party in the insurance industry to meet our obligations and service your request for coverage or settlement of a claim. Our third-party partners also adhere to the applicable Privacy Laws which regulates the collection, use and disclosure of your personal information as we do. Your information may also be used in order to satisfy valid information requests from regulators and other organizations or individuals who are legally entitled to make such requests. Website visitor information is not disclosed to anyone except our personnel who need the information, e.g. to respond to a request from you.
Access to your personal information
Upon request, you are entitled access to the personal information that we have collected at any time. We may not be able to provide certain personal information if that information references an individual other than yourself.
Removal of your personal information
Your personal information collected will be kept for a length of time depending on the product or service and the nature of the information that is sufficient to respond to any issue that may arise at a later date or for legal or regulatory purposes. When the information collected is no longer needed for the purpose of which it was intended, it will either be destroyed, deleted or converted to render it anonymous.
The Internet is not entirely secure, and the confidentiality of certain information cannot be guaranteed. This web site has security measures in place to protect the loss, misuse and alteration of the information under our control. Any unencrypted e-mail communication over the Internet is, as with communications via any other medium such as cellular phones, not secured or confidential, and is subject to possible interception, loss and alteration. We do not encourage anyone to send information, including personal information, to us using unencrypted e-mail. You acknowledge and agree that we, our agents, administrators, employees and affiliates shall not be responsible for any damages you or anyone else may suffer as a result of the transmission of confidential or sensitive information over the Internet, and that all such communication will be at your own risk.
We are committed to making all contact straightforward and relevant. From time to time, we will let clients know about new or enhanced products and services. In addition, we will communicate promotions that may be of interest to you. These include, but are not limited to, promotion codes, new product launches, insurance news, and discount options. Should you not wish to receive written or electronic communications that relate to promotions or enhanced products and services offered by Exhale Insurance Inc. you can remove your e-mail address from our database which sends promotional and enhanced products and services emails by clicking the “unsubscribe” or “manage your communication with us” link at the bottom of those emails.
Links to Other Sites
Links from or to Internet sites outside this web site are meant for your convenience only. The owners of these outside sites manage their content for which Exhale is not responsible. You access these third-party sites at your own risk. Exhale is not responsible for damages or prejudice of any nature resulting from the use or the content of the web site or of other sites connected to the web site by hyper link.
Concerns or Questions
If you have any questions or concerns about your privacy, please contact our Privacy Officer.
#20, 6020 2 Street SE, Building B, 2nd Floor
Calgary, AB T2H 2L8